Engagement model
Scoped to an outcome.
Not a headcount.
Before we run a function, we agree the metric it exists to move — claims decided in minutes, members adjudicated same day, users approved in their first session. That named outcome is the engagement. Everything we build and operate serves it.
18 min
Of human work per insurance claim, absorbed by the brain
Days → minutes
Decision time once the routine path runs on the brain
4 functions
With live, multi-year operated proof
Figures are illustrative and based on internal benchmarks.
Model your function
See what the brain absorbs — before you commit.
Pick the function you want to run, adjust the volume, and watch the workload move. All figures are illustrative — every engagement is scoped to a named outcome before we start.
Select a function
Human hours absorbed / mo
600 hrs
≈ 18 min per claim
Decision time
2 daysminutes
Before → once operated on the brain
Exceptions to humans
~20%
Routed to a named human owner — the calls that matter
Hours model vs. Operated model
All figures are illustrative. Every engagement is scoped to a named outcome before we start.
Proof: Go DigitHow it works
The engagement model in four principles.
Not a rate card. Not a retainer. Not a bench. An operated function, accountable to one named metric.
Scoped to a named outcome
Before we start, we agree the metric the engagement exists to move — decision time, leakage, activation. It is written down, and it is what we report against.
Everything included
The brain, the agents that run on it, and a named human owner for the calls that matter. One engagement, one accountable team — no assembly required on your side.
A partnership, not a handover
You get an operated function — not a project that ends with a deck. The brain keeps running, the owner stays named, and the function keeps improving.
The outcome compounds
Every exception the brain sees makes the next decision better. The metric does not just move once — it keeps moving as the brain learns your edge cases.
Functions we run
What we run — and the outcome each one is scoped to.
Four live verticals. Each operated against a named, measurable outcome — with humans owning the calls that matter.
Insurance operations
Go digitClaims & underwriting, operated.
Pre-inspection, underwriting decisions, endorsements and KYC — run on your claims brain. Exceptions route to a human owner.
Live reference
AI-assisted pre-inspection, Camunda/DMN underwriting decisions, endorsement lifecycle and KYC.
Healthcare administration
HCL HealthcareMember & benefits admin, operated.
Member onboarding, benefits administration and reimbursement workflows — run on your operations brain.
Live reference
A 2+ year multi-tenant employee health benefits / TPA platform serving 9 enterprise clients.
Regulated onboarding
16 KYC buildsKYC & onboarding, operated.
Identity verification and compliant onboarding delivered as a service — the regulated front door to fintech, marketplaces and logistics.
Live reference
Identity verification and regulated onboarding across fintech, marketplaces and logistics.
Product engineering
240 functions deliveredYour product, shipped.
We run product delivery on your engineering brain — specs grounded in real code, builds and triage — and ship outcomes, not timesheets.
Live reference
Eight years operating live product functions across fintech, healthtech, mobility and SaaS.
The model difference
In an hours model, effort leaks into busywork. In an operated model, the metric moves.
A traditional engagement measures activity — hours logged, tickets closed, decks shipped. Ours measures one thing: the outcome we named before we started. The brain absorbs the routine work, a named owner takes the calls that matter, and the metric keeps moving as the brain learns.
Hours model
Effort spent → activity reported → the metric drifts
Operated model (ours)
Outcome named → the brain runs the routine path → the metric moves and keeps moving
What it feels like
Minutes, not days
Decision time once the routine path runs on the brain — with exceptions routed to a named human owner
Illustrative. Every engagement is scoped to its own outcome.
FAQ
The questions every buyer asks.
Straight answers on how an outcome-scoped engagement actually works.
To a named outcome. Before we start, we agree on the function we'll run and the metric we'll move — claims decided in minutes, same-day adjudication, approval in the applicant's first session. The outcome is written down, measurable, and owned.
Everything it takes to run the function: building and maintaining the Company Brain, the agents doing the routine work, a named human owner for every exception, and continuous improvement. It's a running service, not a project with a handover.
Pick the function you want off your plate. We run a free brain-map session, index how the work actually flows today, and come back with a scoped, measurable outcome — before you commit to anything.
It's built from your processes, your rules, and your data — and the encoded knowledge stays yours. If we part ways, you keep a documented, structured, executable map of how your function runs.
The outcome compounds. The brain absorbs more of the work — more decided automatically, fewer exceptions, shorter cycle times — with the same team on your side. Gains show up in the metric we agreed to move, not in extra headcount.
Start with one function. Engagements are scoped function by function — we map it, agree the outcome, and run it. When the metric moves, the next function follows.
09 · Run a function
Stop renting hours. Start running functions.
Pick the function you want off your plate. We'll map the brain and name the outcome we'd commit to — before you do.